At CapitalCityTickets.com, we want you to know exactly how and when you’ll receive your tickets. Because we are a secondary ticket marketplace, delivery is handled by the independent seller (fulfiller) who supplies your order. Below is everything you need to know about ticket delivery options, timelines, and what to expect.
Available Delivery Methods
Delivery options vary by event, venue, and seller. The available methods for your specific order will be shown clearly during checkout.
1. Mobile / Electronic Tickets
Tickets are delivered digitally to your email or mobile device.
Often the fastest option.
You may need to transfer tickets into a specific app (such as Ticketmaster, AXS, or the venue’s official app) or present a QR/barcode on your phone at the gate.
No physical shipping required.
2. PDF / Printable E-Tickets
Tickets are sent as a downloadable PDF via email.
Print them at home or display them on your phone (if the venue accepts mobile entry).
Make sure your email address is entered correctly at checkout.
3. Physical Shipping
Hard-copy tickets are mailed to the address you provide.
Shipping times vary depending on the seller’s location and the event date.
Some tickets may not ship until closer to the event (common with advance purchases or certain sports/concert inventory).
Signature confirmation may be required on some orders.
4. Will Call
Tickets are held at the venue box office for pickup.
Bring a valid government-issued photo ID that matches the name on the order.
Pickup is typically available starting about 1 hour before the event (exact times can vary by venue).
Contact the fulfiller if you have questions about Will Call procedures.
Delivery Timelines
Mobile and e-tickets are often delivered within minutes to a few days after the order is confirmed.
Physical tickets may take longer and sometimes ship only a few days or weeks before the event.
Your order confirmation will include estimated delivery details and the fulfiller’s contact information.
Always check your spam/junk folder if you are expecting e-tickets.
We recommend completing your purchase as early as possible, especially for high-demand events, so there is enough time for delivery.
International Delivery
International shipping is available on many orders.
Select the international delivery option at checkout when available.
Additional shipping fees and longer transit times usually apply.
Customs or local restrictions may affect delivery in some countries.
Contact support if you need help with an international order.
Delivery Fees
Delivery charges (if applicable) are calculated based on the method you choose and are clearly displayed before you complete your purchase. Shipping and handling fees are generally non-refundable, even if an event is cancelled.
Tracking Your Order & Getting Help
After you place your order:
You will receive an order confirmation email.
The fulfiller’s contact information will be provided so you can follow up directly on delivery status.
For mobile or e-tickets, check your email (including spam) for delivery instructions.
If your tickets have not arrived as expected:
First contact the fulfiller using the details in your confirmation.
If the issue is not resolved, reach out to our support team so we can assist under our 100% Guarantee.
