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Welcome to the CapitalCityTickets.com Help Center. Below you’ll find clear answers to the most common questions about buying concert, sports, and theater tickets on our marketplace.
What is CapitalCityTickets.com? CapitalCityTickets.com is a secondary ticket marketplace. We connect buyers with independent sellers (fans and professional ticket brokers) who list tickets for concerts, sports, Broadway, and other live events across the United States and beyond. We are not the primary box office, venue, team, or artist.
Are you affiliated with Ticketmaster, Live Nation, or the venues? No. We operate as an independent secondary marketplace and are not affiliated with any primary ticketing company, venue, sports team, or performer unless otherwise stated.
Is CapitalCityTickets.com legitimate? Yes. We have been helping fans find tickets for over 15 years, offer a 100% Buyer Guarantee, and maintain strong customer reviews through platforms like Shopper Approved.
How do I buy tickets?
Do ticket prices include fees? Listed prices typically show the ticket price. Service fees and delivery charges are added at checkout and clearly displayed before you complete your purchase.
Can I use a promo code? Yes. Enter any current promo code (such as CITY10 or CITY5) at checkout to receive your discount. Promo codes and savings amounts may vary by event and availability.
Will my name be on the tickets? No. Because tickets come from the secondary market, the original purchaser’s name usually remains on the tickets. This does not affect your ability to enter the event.
What does the 100% Guarantee cover? You will receive a 100% refund if:
Shipping charges are not refundable on cancelled events. Full details are available on our 100% Guarantee page.
What happens if an event is postponed or rescheduled? Your tickets remain valid for the new date. No action is usually required, and new tickets will not be issued.
Can I get a refund if I can no longer attend? All sales are final. We do not offer refunds or exchanges for change of plans, lost, stolen, or damaged tickets.
Who processes refunds? Refunds for cancelled events or guarantee claims are handled by the ticket fulfiller (the seller). Contact information for the fulfiller is provided after purchase. You can also reach support at customersupport@ticketnetwork.com or 1-855-514-5624.
How will I receive my tickets? Delivery methods vary by event and seller and may include:
Delivery options and estimated timelines are shown during checkout.
When will I get my tickets? Many orders are delivered quickly (especially mobile or e-tickets). Some physical or advance tickets may ship closer to the event date. Check your order confirmation for estimated delivery details.
What if my tickets don’t arrive? Contact the fulfiller immediately using the information in your order confirmation. If the issue is not resolved, reach out to our support team so we can assist under the 100% Guarantee.
Who charges my credit card? Your card is charged by the ticket fulfiller (seller), not directly by CapitalCityTickets.com in most cases.
I see multiple holds on my debit card — is that normal? Yes. Temporary authorizations or verification holds can appear, especially with debit cards. These usually clear within a few days.
How do I contact customer support?
Have your order number ready for the fastest help.
Can I change or cancel my order after purchasing? Orders are final once accepted. Changes or cancellations are generally not possible.
Do I need an account to buy tickets? You can complete most purchases as a guest. Creating an account may make it easier to track orders and receive updates.
How is my personal information protected? Please review our full Privacy Policy for details on how we collect, use, and protect your data.
Is there a mobile app? Yes. The CapitalCityTickets.com mobile app lets you search and buy tickets on the go. Features include location-based search, venue maps, and secure checkout. Learn more on our Mobile App page.
If you can’t find the answer you’re looking for, our support team is ready to assist:
Phone: 1-855-514-5624 Email: customersupport@capitalcitytickets.com
You can also visit these helpful pages:
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