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CapitalCityTickets.com (“we,” “us,” “our,” or “SITE”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or purchase tickets for concerts, sports, theater, and other live events through our secondary ticket marketplace.

By using CapitalCityTickets.com, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Who We Are

CapitalCityTickets.com is an online ticket marketplace that connects buyers with independent ticket sellers (including fans and professional brokers). We act as an intermediary and are not the primary box office, venue, team, or performer. Orders are fulfilled by third-party sellers in our network.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, email address, phone number, and billing/shipping address
• Payment information (processed securely by the order fulfiller)
• Account registration details (if you create an account)
• Communications with our customer support team
• Information submitted through contact forms, newsletter sign-ups, or promo code requests

Information Collected Automatically

• IP address, browser type, device information, operating system
• Pages visited, time spent on the site, referring URLs
• Location data (approximate, based on IP or device settings)
• Cookies, pixel tags, and similar tracking technologies

Information from Third Parties

• Order fulfillment partners and ticket sellers
• Payment processors
• Analytics and advertising partners (such as Google)

You may browse many parts of our site without providing personal information. However, purchasing tickets or contacting support requires certain details.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your ticket orders
• Communicate with you about your order, delivery, or event changes
• Provide customer support
• Send promotional emails, special offers, and newsletters (you can opt out at any time)
• Improve our website, app, and user experience
• Detect, prevent, and investigate fraud or unauthorized activity
• Comply with legal obligations
• Personalize content and advertising

4. How We Share Your Information

We do not sell your personal information in the traditional sense for monetary gain. However, under certain U.S. state laws (including California’s CCPA/CPRA), some sharing of data for advertising or analytics purposes may be considered a “sale” or “sharing.”

We may share information with:

• Order Fulfillers / Ticket Sellers – Necessary to complete your purchase and deliver tickets
• Service Providers – Companies that help us operate the site, process payments, provide customer support, send emails, or analyze usage (including TicketNetwork-related support services)
• Advertising & Analytics Partners – Such as Google, for interest-based advertising and site performance measurement
• Legal Authorities – When required by law, subpoena, or to protect our rights, safety, or property, or to investigate fraud
• Business Transfers – In the event of a merger, acquisition, or sale of assets

We require third parties who receive your information to protect it and use it only for the purposes we specify.

Important: Your credit card is charged by the ticket fulfiller, not directly by CapitalCityTickets.com in most cases. We do not store full credit card numbers on our systems after the transaction is processed.

5. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to:

• Remember your preferences and location
• Understand how visitors use our site
• Deliver relevant advertisements
• Measure the effectiveness of our marketing

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the site. For Google advertising opt-out options, visit Google’s Ad Settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• SSL/TLS encryption for data transmitted on our site
• Restricted access to personal data on a need-to-know basis
• Secure storage practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials confidential.

7. Your Privacy Rights and Choices

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing emails (click “unsubscribe” in any promotional email)
• Opt out of the “sale” or “sharing” of personal information (where applicable under state law)
• Limit the use of sensitive personal information

To exercise these rights, contact us using the details below. We will respond to verified requests within the time required by applicable law.

California Residents (CCPA/CPRA): You have the right to know, delete, correct, and opt out of the sale/sharing of personal information. We do not knowingly sell the personal information of minors under 16.

Other U.S. State Residents: Residents of states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Utah, and others) may have similar rights.

8. Children’s Privacy

Our services are intended for users 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a minor, we will take steps to delete it.

9. International Users

CapitalCityTickets.com is operated from the United States. If you access the site from outside the U.S., your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

10. Third-Party Links

Our website may contain links to third-party websites (venues, artists, review sites, etc.). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent changes. Continued use of the site after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

CapitalCityTickets.com Email: customersupport@capitalcitytickets.com  Toll-Free Phone: 1-855-514-5624

For privacy-specific requests, please include “Privacy Request” in the subject line of your email.

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